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General
- What are the differences between the TakeonVoIP service and my current phone line?
- What do I need to have to use the TakeonVoIP service?
- What type of High Speed Internet connection will work with TakeonVoIP?
- Do I need a computer to use the TakeonVoIP service?
- Can I use my computer to access the Internet while I talk on my TakeonVoIP phone line?
- Can I transfer my current telephone number to TakeonVoIP?
- Can I make 911 calls with the TakeonVoIP service?
- How long does it take to get my TakeonVoIP service working?
- What happens if I move or want to travel with my TakeonVoIP service?
- Can I make long-distance calls on my TakeonVoIP phone line?
- What are your long distance rates?
- Is there a difference between making a local call and a long distance call?
- How can I place a TakeonVoIP Phone Call?
- If I have the TakeonVoIP service, who can I call?
- Is there a setup or activation fee?
Installation
- How do I set up the equipment?
- I can't get my TakeonVoIP adapter working with the Telus ADSL Service.
Voicemail
- How do I access my voicemail?
- What is my voicemail password?
- How long can my voicemail greeting message be?
- How long can I store my voice messages?
- How long can voice messages be?
- How many messages can I store in my voicemail?
Service Features
- How do I add call features to my phone line?
- Can I have more than one phone line?
- Can I add additional phone numbers to my line?
- Can I use a fax with the TakeonVoIP service?
Billing
- How and when will I be billed?
- How do I view details of my long distance calls?
ANSWERS
General
- What are the differences between the TakeonVoIP service and my current phone line?
You will not notice many differences between TakeonVoIP and your traditional phone line. TakeonVoIP has a similar set of features and works with any a standard telephone. What you will immediately notice is the difference in pricing. We are much less expensive than the traditional service! You will be able to keep your current number with you even if you move to a different part of the city, country or continent! Anyone dialling your Vancouver number will ring your adapter no-matter where the adapter is in the world (as long as it's connected to a high-speed Internet connection.)
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- What do I need to have to use the TakeonVoIP service?
You only need high speed internet access and a TakeonVoIP adapter.
To share the connection you may need to purchase a router, if you do not already own one.
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- What types of High Speed Internet will work with the TakeonVoIP service?
TakeonVoIP works with any high speed internet connection including Cable or ADSL. We require an "always active" Internet connection so Dial-Up Internet will not work with the TakeonVoIP service.
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- Do I need a computer to use the TakeonVoIP service?
TakeonVoIP does not need a computer to work so you don't even need to own a computer!
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- Can I use my computer to access the Internet while I talk on my TakeonVoIP phone line?
Yes, you can. You can use your computer and Internet connection just as you did before while you use TakeonVoIP.
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- Can I transfer my current telephone number to TakeonVoIP?
The answer is…maybe. Currently not all telephone numbers are portable but many are. If you live in an area where the numbers are able to be transferred, we can link your telephone number to your TakeonVoIP adapter. Please contact a TakeonVoIP Customer Service Representative if you are interested in transferring your number.
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- Can I make 911 calls with the TakeonVoIP service?
Yes, TakeonVoIP do offer 911 service.*
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- How long does it take to get my TakeonVoIP service working?
If you bought your adapter in one of our retail partners' locations or activated your adapter online it probably works right now! With our advanced software it takes us only a few seconds to activate your adapter. If you purchased an adapter that hasn't been activated yet, simply contact us.
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- What happens if I move or want to travel with my TakeonVoIP service?
You simply unplug your TakeonVoIP adapter and take it with you. When you reach your destination simply plug it into a high-speed Internet connection and use your TakeonVoIP service just as you would at home! Anyone calling your number will reach you at your new destination.
If you move, it is your responsibility to ensure that we have your current address on file (this is needed for 911 service)!
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- Can I make long-distance calls on my TakeonVoIP phone line?
Yes! And you get great rates too. Simply choose the long distance option when you set up your account or add it later and you will be ready to call the world.
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- What are your long distance rates?
Please check this page for our most current rates.
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- Is there a difference between making a local call and a long distance call?
You will have to pay long distance charges for a long distance call to a number outside your calling area, similar to existing, traditional wired telephone service.
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- How can I place a TakeonVoIP Phone Call?
Just pick up your phone connected to your TakeonVoIP adaptor and make your call. The call is routed through our network to the local telephone company for the person you are calling - no-matter where that local telephone company is located in the world.
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- If I have the TakeonVoIP service, who can I call?
You are able to call any phone number, anywhere in the world. The call can be made to a local number, a mobile phone, to a long distance number, or an international number. You may even utilize the service to speak with more than one person at a time. The person you are calling does not need any special equipment, just a telephone.
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- Is there a setup or activation fee?
There is no setup fee with TakeonVoIP.
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Installation
- How do I set up the equipment?
It couldn't be much easier! Simply plug the unit into a power outlet, plug the adapter into your high-speed Internet modem or router and then plug a telephone and/or a fax into the adapter and you're ready to make calls
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- I can't get my TakeonVoIP adapter working with the Telus ADSL Service.
Telus ADSL only allows internet access to registered MAC addresses. Since the ATA (adapter) will have a different address from the computer, the customer will need to add it to their Telus ADSL account. This can be done by the customer at: http://oca.bc.hsia.telus.net.
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Voicemail
- How do I access my voicemail?
Dial *98 on your telephone handset connected to your TakeonVoIP adapter.
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- What is my voicemail password?
Your initial voice mail password is the last 4 digits of your TakeonVoIP telephone number (e.g. 6042881234, "1234" is the password). Please ensure that you change this password when you first access your voice mail.
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- How long can my voicemail greeting message be?
You can record your own personal greeting message of up to 1 minute long.
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- How long can I store my voice messages?
Voice mail is saved for up to 14 days in our system before it is automatically deleted.
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- How long can voice messages be?
Callers can leave you voice messages of up to 3 minutes long.
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- How many messages can I store in my voicemail?
You can store up to 20 messages at any one time.
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Service Features
- How do I add call features to my phone line?
By default, your TakeonVoIP comes with all of the features enabled. If you would like to enable or disable features, please contact us
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- Can I have more than one phone line?
Yes, you can have two physical phone lines on each TakeonVoIP adapter.
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- Can I add additional phone numbers to my line?
Yes, you can add as many phone numbers to your line as you want but there is a charge for each additional number. This can be done by contact us.
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- Can I use a fax with the TakeonVoIP service?
Yes, but you may experience some problems with International faxing. If you do experience problems with faxing please contact us.
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Billing
- How and when will I be billed?
Billing will occur on a monthly basis and will occur on the same calendar
date your account was initiated. However, please note, any accounts created on the 29th, 30th, or 31st of the month will have the billing cycle commence on the 1st of the following month.
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- How do I view details of my long distance calls?
You can access your local and long distance call records by logging into your account.
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*refer to our Terms and Conditions |
